I recently bought a T-Mobile G1 phone, only to discover that if I were to use an alternative voicemail provider I would incur an excessive diversion charge.
Ordinarily I would be charged 12 pence per minute for my voicemail calls. Diverting my calls to an innovative voicemail provider such as HulloMail or SpinVox would incur a diversion charge of 17 pence per minute. I would go so far as to suggest that the cost of the diversion to an alternative voicemail service may be considered to be anti-competitive.
What really annoys me is how can a full voicemail service cost 12 pence per minute, whilst a diversion charge is 17 pence per minute. This is clearly unrepresentative of T-Mobile's marginal costs.
A copy of the full letter which I sent to T Mobile customer services on 12 January 2009 can be found below:
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